Refund policy

Refund Policy

At Out the Way, we strive to ensure our customers are happy with their purchases. If you’re not satisfied with your order, please review our refund policy below.

Eligibility for Returns

    •    Items must be returned within [30 days] of purchase to qualify for a refund.
    •    Items must be unused, in their original condition, and with all tags attached.
    •    Sale items or final sale items are non-refundable.

Return Process

    •    To initiate a return, please contact us with your order number and the item(s) you wish to return.
    •    Once we confirm your eligibility for a return, we’ll provide instructions on how to send your item(s) back.

Refunds

    •    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    •    Approved refunds will be processed within [5-10 business days] to the original payment method.
    •    Please note: Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

Exchanges

    •    If you need to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

Defective or Damaged Items

    •    If you received an item that is defective or damaged, please contact us within [7 days] of receiving your order with photos and details. We will work with you to provide a replacement or refund as needed.

Non-Returnable Items

    •    Certain items, including swimwear, or customized products, are not eligible for returns or refunds for hygiene and customization reasons.

Contact Us

    •    For further assistance, please reach out to us at outthewayclothing24@gmail.com

We’re here to help!